FAQ's
1️⃣ Do you offer free shipping?
Yes! 🎉
We offer free shipping on all orders within Kenya — no minimum purchase required.
2️⃣ What is the estimated delivery time?
Orders are usually delivered within 2–5 business days across Kenya.
Delivery time may vary depending on your city or location.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely! 💵
Cash on Delivery (COD) is available nationwide in Kenya for your convenience and peace of mind.
4️⃣ Can I return or exchange an item?
Yes, of course!
We offer a 7-day return and exchange policy.
If you’re not satisfied with your order, we’ll make it right.
👉 Please check our Return & Refund Policy for full details.
5️⃣ How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email, allowing you to track your order in real time.
6️⃣ What if I receive a damaged or incorrect product?
If your item arrives damaged, defective, or incorrect, please contact us immediately.
We will arrange a free replacement or a full refund at no extra cost.
7️⃣ Do you ship internationally?
Currently 🌍
We only deliver within Kenya.
International shipping will be available soon — stay tuned!
8️⃣ How can I contact customer support?
Our friendly support team is always ready to help 💬
You can contact us via our website or email:
9️⃣ Are your products authentic and high quality?
Yes! ✅
We provide 100% genuine, premium-quality products sourced from trusted suppliers to ensure complete customer satisfaction.
🔟 Can I modify or cancel my order after placing it?
If your order has not been shipped yet, you can request a modification or cancellation by contacting our support team as soon as possible.